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Want to monitor visitors to
your website realtime? Wish you could see the activity
on your website, chat with visitors, make special
offers, allow visitors to interact with your sales
agents, much like they would in any offline shop? Our
Live Chat Services (powered by LiveHelpGenie) allows you
to do this and much more.
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Track visitors on your
website -
LiveHelpGenie provides an agent software which you
can install on your machine. This software allows
you to see every visitor to your website and what
they are doing on your website. |
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Visitors on your site
can chat with you
- Any visitor on your website can click on a chat
link on your website and ask you questions live. You
can chat with multiple visitors, help them with
their queries, guide them to specific pages, give
them a presentation and so on. It is as close to a
face-to-face interaction as you can possibly get. |
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You can invite Visitors
to chat with you
- Simply click on the "Invite" button in your agent
console and a chat window will popup on the screen
of the visitor you selected. |
LiveHelpGenie is the best
sales tool you will ever invest in. Buy LiveHelpGenie
now for your website, and provide a live, interactive
shopping experience to your Customers.
Chat Features
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Multiple Simultaneous Agents
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Multiple Departments |
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Intelligent Chat Distribution
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Agent to Agent transfer |
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Operator to Operator chat |
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Intuitive Windows-based agent interface
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Ability to accept / reject incoming chat requests
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Unlimited Simultaneous chats
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Secure SSL based Chat |
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Canned Response Manager |
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Push Images, Links, Pages, Proactive Messages
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Ability to chat in multiple languages
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Emotions |
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Leave a message when offline
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Chat Initiation
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Visitor initiated Chat from Website / Email
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Invite Visitor to Chat |
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Force Chat |
Activity Monitor
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Real-Time Site Activity Monitor
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Monitor 1000's of visitors simultaneously
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Visitor History |
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Visitor Browser Type, Country, Browsing history
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Visitor Time spent per page
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Branding & Customization Features
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Visitor's chat window fully customizable
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Chat Button/Icons fully customizable
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Fonts, Colours and Font Style
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Reporting and Analysis
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Chat Satisfaction Survey |
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Retrieve/Search Chat Transcripts
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Detailed Reporting and Statistics
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